Privacy Policy

SetDots, operated by ReelVenue Inc. · Last updated: January 1, 2026

This Privacy Policy explains how ReelVenue Inc. ("ReelVenue," "we," "us," or "our") collects, uses, and shares information when you use the SetDots film-set coordination application and related services (the "Service"). By using the Service, you agree to the practices described here.

1. Information We Collect

Information you provide

• Account information. When you create an account — with Google or an email address and password — we receive your name (where available), email address, and a profile identifier. You may add a display name, a separate shared contact email, phone number, role, and — if you choose — dietary restrictions, allergies, and accessibility needs. You can also view a shared shoot as a guest without an account.
• Production content. Projects, shoots, schedules, scenes, call sheets, cast & crew rosters, locations, chat messages, reports, incident logs, and time cards that you or your collaborators enter.
• Payment information. Subscription payments are processed by PayPal. We do not receive or store your full card or bank details; we retain a subscription identifier and your plan status.

Information collected automatically

• Usage and device data. Basic technical information such as browser type, device identifiers for push notifications, and log data needed to operate and secure the Service.
• Location text you enter. Addresses you type for shoots are sent to mapping and weather providers to return suggestions, coordinates, and forecasts.

2. How We Use Information

• To provide, maintain, and improve the Service and its real-time coordination features.
• To authenticate you, manage your subscription, and enforce account permissions.
• To send operational messages and, where enabled, push notifications and alerts.
• To respond to support requests and communicate about your account.
• To detect, prevent, and address fraud, abuse, and security issues.

3. Service Providers & Sharing

We share information with vendors who process it on our behalf to run the Service, including Google Firebase (authentication, database, hosting, and functions), PayPal (payments), SendGrid (sending call sheets and notification emails), Pusher (push notifications), Google Maps Platform (address lookup), and weather data providers. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Content you add to a shoot is visible to others you invite to that shoot, and anyone with a shoot's view link or QR code can view that shoot on a read-only basis (plus chat). Share links only with people you intend to have access.

We may disclose information if required by law, to comply with legal process, or to protect the rights, property, or safety of ReelVenue, our users, or the public.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated personal information as described below. Some information may be retained as required by law or for legitimate business purposes such as recordkeeping and fraud prevention.

5. Your California Privacy Rights

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose;
• Request access to, or a copy of, your personal information;
• Request correction of inaccurate personal information;
• Request deletion of your personal information;
• Not be discriminated against for exercising your privacy rights. We do not sell or share personal information as those terms are defined under the CCPA/CPRA.

To exercise these rights, email us at support@setdots.com. We will verify your request against your account information before responding, and will respond within the timeframes required by law.

Self-serve data tools

You can exercise the access and deletion rights yourself, immediately, from Profile → Privacy & Your Data in the app:

• Download my data — exports a machine-readable (JSON) copy of your account profile, the projects you own, and your roster/profile records across productions.
• Delete my account — permanently deletes your account. When you do this: any active subscription is cancelled so you are not billed again; the projects you own are deleted in full, including their shoots, scenes, chat, and uploaded files; on productions owned by others, your contact details, dietary information and allergy information are erased, your account is unlinked from those records, and your chat authorship is anonymized. Because a call sheet is an operational record of who worked on a production, the productions you do not own may retain your name and role for their own recordkeeping. Your login credentials are deleted and you are signed out. This action cannot be undone.
  Because one sign-in serves the whole SlateScreen Suite, an account that still holds WrapToScreen data (films you own there, or films shared with you) is asked to delete that first, using WrapToScreen’s own “Delete my WrapToScreen data” control — otherwise those films would be stranded with no owner able to reach them. Nothing is deleted until both steps complete.

6. Security

We use industry-standard safeguards, including encrypted connections and access controls, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Service is intended for professional use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

8. International Users

The Service is operated in the United States. If you access it from outside the U.S., you consent to processing your information in the United States, where privacy laws may differ from those of your jurisdiction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, by additional notice within the Service.

10. Contact Us

Questions about this policy or your information? Contact ReelVenue Inc. at support@setdots.com or 213-769-7789.